Office 365 exchange online client
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Since you mentioned newly created folder can sync to Outlook without any issue, please do a test as below: create a new folder with the same name of a problematic old folder, then move the emails of the problematic folder to the newly created folder andĭelete the problematic folder, check if the emails in the newly created folder can sync to Outlook client. A screenshot of Outlook client that these folders are not sync to Outlook client.ģ. A screenshot of “Online the folders are with a folder named IMAP”.Ģ. Since the issue is strange, could you help us collect the information below to do further investigation?ġ. The problem is the content of some old folders are not sync on the Outlook client.īut when you create a new folder in OWA and drag some emails in the newly created folder, the emails in the new folder will sync to Outlook client. Support and recovery assistant tool to diagnose the outlook client. For your problem, I suggest you try using the SCANPST tool to repair your Outlook data file and see if it helps. if it doesn’t work for you, i’d like to know by saying “i created a test folder in owa, put a recent email in it and it synchronized correctly”, do you mean thatĪfter you created a new folder in owa, dragged some emails into the folder and the emails can be synced to outlook client this time on a new machine?Ĭould you please help clarify that? in addition, please try to use the As far as I know, Office 365 mail account can be successfully added to the Outlook 2019 client.
OFFICE 365 EXCHANGE ONLINE CLIENT OFFLINE
I’ve run a test from my side by setting the mail to keep offline to all and it works for me. click next and then restart outlook 2016 to test the issue. untick use cached exchange mode and set the mail to keep offline toĪll. also, did you try using online-mode and setting the cache mode to all? to do it, clickįile > account settings > account settings., double click your office 365 account. Since the old folders in owa cannot be synced to outlook client, i’d like to know if you’veĬreated a new outlook profile to fix the issue.